Privacy Policy

Last Updated: March 2024

This privacy policy explains in simple terms how we collect, use, and protect your information when you use Sultan Software services. Sultan Software ("we", "our", "us", "Sultan") is committed to protecting your privacy and ensuring you have a positive experience on our platform.

About Sultan Software

Sultan Software is a technology company that provides innovative software solutions. This privacy policy applies to all products and services offered by Sultan Software, including our website, mobile applications, and related services.

1. Information Collection

We collect information in two ways: information you give us directly and information we collect automatically when you use our services.

Information You Provide

  • Basic Information:

    Your name, email address, and phone number when you create an account or contact us

  • Business Information:

    Company name, job title, and business address if you're using our business services

  • Payment Information:

    Credit card or banking details when you make a purchase (processed securely through our payment providers)

  • Communication:

    Messages you send us through email, chat, or support tickets

Automatically Collected Information

  • Device Information:

    Type of device, operating system, browser type, screen resolution, and language settings

  • Usage Data:

    How you interact with our services, including pages visited, time spent, and features used

  • Location Data:

    Your general location based on IP address (not precise GPS location unless you allow it)

Background Location Data Collection

Important Notice About Location Access

Sultan Software collects location data to enable location-based features and service optimization even when the app is closed or not in use. This includes:

  • Providing real-time location-based services
  • Optimizing service delivery in your area
  • Supporting location-based analytics
  • Enhancing app functionality and performance

You can control background location access at any time:

  • Through your device settings
  • In the app's Privacy Settings menu
  • During initial app setup

We will ask for your explicit consent before collecting background location data. This consent can be revoked at any time through the app settings.

Location Data Collection

  • Precise Location:

    We may collect precise location data through GPS, cellular networks, and Wi-Fi access points when you explicitly grant permission through your device settings. This data is used to:

    • Provide location-based features and services
    • Improve service delivery in your area
    • Comply with local regulations where applicable
    You can revoke location permissions at any time through your device settings.

  • Approximate Location:

    We collect approximate location data through IP addresses for service optimization and security purposes. This data is less precise and helps us provide regional content and protect against fraudulent activities.

2. Information Usage

We use your information to provide and improve our services. Here's exactly how we use it:

🔒

Essential Services

  • Creating and managing your account
  • Processing your payments
  • Providing customer support
  • Sending important service updates
📊

Service Improvement

  • Analyzing how our services are used
  • Finding and fixing problems
  • Developing new features
  • Making our service faster and better
📨

Communication

  • Responding to your questions
  • Sending service notifications
  • Sharing product updates
  • Marketing (only if you agree)

3. Data Security

Your data's security is our top priority. Here's how we protect it:

Data Protection

  • Encryption:

    All data is encrypted during transmission (SSL/TLS) and storage

  • Access Controls:

    Only authorized employees can access your data, and only when necessary

  • Regular Testing:

    We regularly test our systems for security vulnerabilities

  • Monitoring:

    24/7 system monitoring for suspicious activities

4. Your Rights

You have complete control over your personal data. Here are your rights:

Access Your Data

You can request a copy of all personal data we have about you

Correct Your Data

If any information is wrong, we'll fix it

Delete Your Data

You can ask us to delete all your personal information

Stop Processing

You can ask us to stop using your data for certain purposes

Data Portability

Get your data in a format you can use with other services

5. Cookies & Tracking

We use cookies and similar technologies to improve your experience. Here's what you need to know:

Essential Cookies

Required for the website to work properly. Can't be turned off.

Analytics Cookies

Help us understand how people use our service. Can be turned off.

Marketing Cookies

Used for personalized advertising. Always optional.

6. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

7. Policy Changes

We may update this privacy policy from time to time. We will notify you of any significant changes by:

  • Sending you an email
  • Showing a notice on our website
  • Updating the "Last Updated" date at the top of this policy

8. Contact Information

Sultan Software Support

Email: [email protected]

Response time: Within 24 hours

Sultan Privacy Team

Email: [email protected]

Response time: Within 48 hours

Sultan Software Headquarters

Sultan Software Ltd
London, UK

Data Retention and Deletion

We maintain clear policies about how long we keep your data and how you can request its deletion.

Data Retention Periods

  • Account Information:

    Stored for the duration of your account activity and up to 30 days after account deletion

  • Location Data:

    Retained for 90 days before being automatically anonymized

  • Usage Data:

    Kept for 12 months for analysis and service improvement

  • Communication Records:

    Maintained for 24 months to support customer service

Data Deletion Process

You can request deletion of your data through:

What Happens When You Request Deletion:

  1. We verify your identity to protect your privacy
  2. Your data is marked for deletion within 24 hours
  3. Personal data is permanently deleted within 30 days
  4. You receive email confirmation once deletion is complete